Return and Refund Policy

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Return/Damage Policy:

Contact us at theoakandchalice@gmail.com with the following information: Invoice number, Who Picked, Who Packed, Was the item checked off on the invoice/packing slip, if damaged please include a picture(please no zip files).  Report any damaged or missing items within ten (10) days of receipt of order so that we can help rectify and credit your account.

All returns should have “RETURNS DEPT.” written clearly on the outside of the box along with an RMA #. Inside the box, include the order number that you are referring to so that we can properly credit your account. No merchandise will be accepted or replacements issued without prior approval to return such merchandise.
The Oak and Chalice accepts returned items that are in resalable condition purchased less than 3 months ago. Oils that have been transferred into plastic containers are NOT considered to be in resalable condition. Discontinued items are not credited.

Refused orders that are returned will be charged return shipping plus a $2 fee. Returns over 3 months will be charged a 20% restocking fee.
Due to the increase in shipping costs we reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior approval.
Filing of damage claims or missing package claims with the shipping provider (UPS, US Postal Service, Fed Ex, Etc…) will be the responsibility of The Oak and Chalice.